It was Huntsville Utilities that cut the fiber not a Utility Contractor!!!!!!!!!

Even if you have a backup internet/phone provider, if the main communication pipe is down all providers are down. Our company ran into that in the past. We have dual internet / phone services and were able to switch over this week but we have had some cases where both providers were down.

From article "After the April 27, 2011, tornadoes cut power at his business for several days, Thompson installed a natural gas generator to keep the company operational."

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During the 2011 tornado's, Charter, AT&T, and Knology "internet" was down. The generator might have kept the lights on... but it wouldn't have given him internet through a landline provider. All the switches, repeaters, etc around town that run the internet were down due to the power being out during the 2011 tornado. anyone who had AT&T Digital (internet) was likely going to be down also. (maybe there were a few that were close to the office that had it).

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He needs to look at the entire "big picture" if he wants true redundancy. Some companies actually have servers set up in geographic separate ares because of this.

I am looking at Verizon as a backup service to internet!